Course Overview

The Certificate in Tourism Management is a foundational program designed to introduce learners to the core principles and practices of the tourism and travel industry. It is ideal for students who have completed secondary school and are looking to pursue a rewarding career in tour guiding, travel operations, customer service, and hospitality. The course focuses on building practical, hands-on skills in tourism operations, guiding techniques, customer care, and travel management, preparing learners for entry-level jobs in one of the most vibrant sectors of the economy.

Course Objectives

The Certificate in Tourism Management program is designed to provide learners with foundational knowledge and practical skills to prepare them for entry-level roles in the tourism and travel industry. By the end of the course, learners will be able to: 1. Understand Basic Concepts in Tourism and Travel

2. Provide Quality Customer Service

3. Assist in Tour Planning and Guiding

4. Use Communication and ICT Tools Effectively

5. Apply Principles of Ethics and Sustainable Tourism 6. Demonstrate Teamwork and Personal Responsibility 6. Demonstrate Teamwork and Personal Responsibility

Career Opportunities

Graduates can secure entry-level jobs such as:

1. Tour Assistant

2. Reservation Clerk

3. Tour Guide Trainee

4. Travel Consultant Assistant

5. Hotel Receptionist

6. Customer Care Assistant

7. Eco-tourism and Cultural Tourism Attendant

Practical Exposure

Students participate in: 1. Field visits to tourist sites and national parks 2. Simulated front office and booking exercises 3. Customer handling role-plays 4. Guided excursions and itinerary design
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Core units of competence

1. Introduction to Tourism and Travel

2. Basic Tour Guiding Techniques

3. Travel Agency Operations

4. Customer Service in Tourism

5. Tourism Geography and Attractions

6. Communication Skills

7. Basic First Aid and Safety

8. Cultural and Eco-Tourism Awareness

9. Tourism Ethics and Professionalism

10. Entrepreneurship and Small Business Skills

11. ICT in Tourism

Entry Requirements

1. KCSE Mean Grade: D- (Minus) and above

2. Ability to communicate in English and Kiswahili

3. Recognition of Prior Learning (RPL) for those with industry experience

Duration

1. 1 year (2 semesters including industrial attachment)

2. Delivered in modular format under TVET-CDACC curriculum

Our Core Values

1. Excellence: We strive for the highest standards in education, research, and service, continually seeking to improve and excel in all that we do.

2. Integrity: We uphold honesty, transparency, and ethical behavior in all our actions, fostering a culture of trust and respect.

3. Innovation: We embrace creativity and forward-thinking, encouraging new ideas and approaches to solve real-world problems.

4. Inclusivity: We are committed to creating a diverse and inclusive environment where every individual feels valued and supported.

5. Collaboration: We believe in the power of teamwork and partnerships, working together to achieve common goals and advance knowledge.

6. Customer Focus: We are dedicated to understanding and exceeding the needs and expectations of our students, their families, and our community partners.

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Artisan Certificate in Food and Beverage Production

This entry-level course equips learners with foundational knowledge and practical skills in preparing and serving food and beverages. Ideal for those beginning a career in hospitality, it focuses on basic kitchen operations, hygiene, and customer service.

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Certificate in Tour Guiding and Travel Operations

This program introduces learners to the tourism industry, emphasizing tour guiding techniques, travel logistics, and customer care. Graduates can work as tour guides, travel consultants, or support staff in travel agencies and tour companies.

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Certificate in Food and Beverage Production

Designed for those interested in the hospitality sector, this course provides hands-on training in cooking, food presentation, and beverage service. It prepares students for roles in hotels, restaurants, and catering businesses.

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Diploma in Food and Beverage Production

This diploma offers in-depth knowledge of culinary arts, kitchen management, menu planning, and beverage service. Graduates can pursue careers as chefs, food service supervisors, or start their own food-related ventures.

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Diploma in Tourism Management

A comprehensive program that explores tourism planning, travel agency operations, and sustainable tourism development. Graduates are well-equipped for supervisory roles in tourism enterprises, government agencies, and non-profits promoting travel and conservation.

Schools

Academies expertise

  • 01.

    School of Counselling and Social Studies

    The School of Counselling and Social Studies equips students with the theoretical knowledge and practical skills needed to support individuals, families, and communities.

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  • 02.

    School of Business and Accountancy

    The School of Business and Accountancy provides students with practical business knowledge and financial expertise to excel in today’s dynamic economy.

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  • 03.

    School of ICT and Technical Courses

    In a world driven by technology, our School of ICT and Technical Courses offers programs that prepare students for careers in IT, engineering, and vocational skills.

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  • 04.

    School of Hospitality Management

    At the School of Hospitality Management, we are committed to nurturing passionate, skilled, and service-oriented professionals ready to excel in the dynamic hospitality industry.

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  • 05.

    Short Courses

    For individuals looking to enhance their skills in a short period, our short courses provide targeted training in various professional fields

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